Business Process Outsourcing (BPO) helps organizations streamline operations, boost efficiency, and stay focused on core competencies in Turkey. With its strategic location, skilled workforce, and competitive costs, Turkey has become a prime destination for BPO.
Advantages of BPO in Turkey
a. Cost Efficiency: Competitive pricing vs. many markets; favorable labor and FX dynamics.
b. Skilled Workforce: Multilingual talent (English, German, French, Arabic) and solid domain skills.
c. Strategic Location: Bridge across Europe, Asia, and MENA—faster communication and TAT.
d. Cultural Affinity: Strong alignment with European and Middle Eastern customer expectations.
Industry Landscape
Major hubs (Istanbul, Ankara, Izmir) deliver a broad BPO scope:
a. Customer Support: Voice, email, chat, social—SLA-driven CX.
b. Technical Support: Troubleshooting, software/hardware assistance, infra coordination.
c. Data Entry & Processing: Cleansing, mining, database management, accuracy at scale.
d. Finance & Accounting: Bookkeeping, AP/AR, reporting, payroll, taxation.
Quality & Compliance
Robust QMS, clear SLAs/KPIs, data security, and regulatory adherence (KVKK/GDPR, tax & labor).
Future Prospects
Turkey’s dynamic economy and pro-innovation environment support continued BPO growth and job creation.
How ÖzbekCPA helps
We support Employer of Record (EOR) and payroll needs—even without a local legal entity. We can also run your back-office stack end-to-end under SLAs.
